Privacy Policy
This policy explains what data “Lamsa — Pro Header & Footer”, provided by KALO through the Salla App Store, handles, why we use it and how we protect it. By using the app you agree to it.
- We do not access your store's orders, products or customer data.
- We do not collect personal data about your store visitors, and we use no tracking or advertising cookies.
- We do not sell data or share it for marketing.
- You can ask us to delete your store's data at any time via support@kalo.sa.
1Who we are
Lamsa is developed and operated by KALO, based in Jeddah, Saudi Arabia. Privacy contact: support@kalo.sa.
2Merchant data we process
| Data | Source | Why we need it |
|---|---|---|
| Salla store ID | Salla, at install | To link settings to your store and run the app |
| Access / refresh tokens | Salla, when you authorize | To confirm the app is installed and authorized, limited to the basic store-information read scope |
| Install, subscription, plan and trial status | Salla notifications | To enable or disable the app according to your subscription |
| The app settings you enter | You | To apply your choices on the storefront, including the texts you write, the store's WhatsApp number and working hours |
| History of previous settings | Created automatically on each save | To restore your settings if needed |
3Data we do not access
- Orders, invoices and payments.
- Products, inventory and prices.
- Your store's customer data (names, phone numbers, addresses, emails).
- Passwords or login details for your Salla account.
4Your store visitors
Lamsa runs as a small file loaded inside your store pages to adjust the look of the header and footer. This file:
- Does not collect visitors' names, numbers, addresses or any identifying data.
- Sets no tracking or advertising cookies.
- Stores in the visitor's browser (local storage) a temporary copy of the appearance settings, and whether the visitor closed the announcement bar or saw the greeting card, so they are not repeated. This stays in their browser and is not sent to us.
- When a visitor taps the WhatsApp button they go straight to WhatsApp; the conversation does not pass through our servers and we cannot see it.
5Anonymous diagnostics
To keep the app working across themes, it may send an anonymous technical notice when it cannot find an element you asked to hide. It contains only: the store ID, the theme name, the name of the element not found, and whether the device is mobile. It contains no visitor data.
6How we use data
- Running the app and applying your settings to your store.
- Managing the subscription and trial.
- Support, fixing issues and improving theme compatibility.
- Meeting legal requirements where they apply.
7Sharing
We do not sell or rent your data. We share it only with:
- Salla: because the app runs through it.
- Our cloud hosting provider (Supabase): to store settings and run the app's services, as a processor on our behalf.
- Competent authorities: where we are legally required to.
8Storage and security
Data is stored with a reputable cloud provider and everything travels over an encrypted connection (HTTPS). We verify the signature of every notification from Salla before accepting it, and restrict database access to what is needed to run the service. No system is 100% secure, but we work to reduce risk and fix any issue as soon as it is found.
9Retention and deletion
- 1On uninstall: the access tokens are deleted immediately and the app stops working in your store.
- 2Afterwards: we keep your settings and their history so you can come back later without setting up again.
- 3Permanent deletion: email support@kalo.sa from an address linked to the store and we will complete it within 30 days.
10Your rights
Under the Saudi Personal Data Protection Law, you may request access to your data, its correction, its deletion and a copy of it. To exercise any of these rights, email support@kalo.sa.
11Changes to this policy
We may update this policy when we add features or requirements change. We publish the updated version on this page with the last-updated date and notify you of material changes.
12Contact
KALO — Jeddah, Saudi Arabia
Email: support@kalo.sa
Website: kalo.sa